Tickets Fixed in this Release
|
Ticket # |
Summary |
|---|---|
|
STRM-710 |
Socket API login fails when in Prysm Go sketch/device view (Support case # CS0007079) |
|
STRM-385 |
User unable to quit from Prysm display using Ctrl+Q command |
|
STRM-221 |
Problematic text string in workspace caused Prysm crash (Support case # 33907) |
|
CU-202 |
Copy projects fails when there are many annotations (Support case # 71507) |
|
CU-23 |
Corrupted files caused issues rasterizing pdfs (Support case # 22194) |
| COL-660 | Broadcast Zone does not launch if S4B and VTC disabled (Support case # CS0009059) |
| COL-636 | Loading assets on Web client is slow in high latency connections (Support case # CS0009119, CS0009308) |
| COL-513 | Web: Unable to highlight text with mouse (Support case # CS0006851, CS0006860) |
|
COL-283 |
Annotation differences between Prysm displays (Support case # CS0006218) |
|
COL-260 |
In Prysm for web, unable to scroll through workspaces list |
|
COL-249 |
On a Prysm display, idle timer does not reset with annotation activity (Support case # CS0004482) |
8 issues
Newly Opened Tickets
|
Ticket # |
Summary |
Release Notes |
|---|---|---|
|
WW-39 |
Follow Me: On Prysm for web, when Follow Me is on, attempting to drag a file to the workspace sticks the thumbnail to the cursor |
Workaround: If possible, avoid attempting to move assets when you're in Follow Me mode. If you must attempt to move an asset, do not release the cursor until the asset is positioned in the workspace as desired |
|
VTC-28 |
Codec reboots when long SIP address is used to place a call |
Workaround: Do not enter more than 256 characters into the address field |
|
VTC-26 |
Resizing the VTC asset immediately after receiving call adds one more asset on stage |
Workaround: If the live source appears to be duplicated, close one of the live sources. Do not resize the live source right after joining a call. |
|
VTC-6 |
Polycom RPG310 - Ignoring third party call changes Red button to Blue on VTC panel |
Workaround: Try to avoid scheduling incoming calls while a call is already in session. |
|
VTC-5 |
Call hang up from Cisco Sx10 (7.3.9) does not disconnect the call on the other end |
Workaround: End the call using the VTC controls |
|
VTC-3 |
Broadcast from Cisco SX10 (8.3.1) does not work until user intervenes |
Workaround: If content is not displayed in a broadcast zone, touch the broadcast zone on the Prysm display to refresh and show the broadcasted content. |
|
TRI-681 |
On a Prysm-enabled display, signing in to Google Drive for the first time shows an App Not Verified message |
Workaround: Prysm is waiting on Google to completely resolve this issue. If you experience it prior to the Google resolution, from the notification that the app is not verified, click Advanced, then Go to Prysm.com to sign in to Google Drive. |
|
STRM-751 |
Group Participation remains ON even when Co-browser owner leaves the Workspace and returns to the same Workspace |
Workaround: Disable Group Participation upon re-entering the Workspace. |
|
STRM-717 |
In some cases, shared wireless device displays green stripe to recipients |
Note: Although the green stripe is unexpected, it does not block content from the shared device. |
|
STRM-703 |
Authorization Required error message and Prysm crash after logging out, then moving an asset |
Workaround: After selecting Log Out, do not move any assets. |
|
STRM-592 |
Office 365 OneNote annotations made in Co-browser are jagged |
Workaround: If possible, annotate OneNote from a laptop or using the Prysm annotation tools rather than in a Co-browser using OneNote annotation tools |
|
STRM-590 |
If you update the project details in Prysm for web, the project is not updated in Prysm for rooms until you close and reopen the project details |
Workaround: In Prysm for rooms, close and reopen the project details |
|
STRM-589 |
Certain actions will cause participants to disappear on the project view |
Workaround: Select a workspace, and the participant list is updated. |
|
STRM-567 |
RTC - controlled machine is not disabled on the Prysm project home page |
Workaround: For best results, do not interact with the RTC controlled machine on the project home page, but use the RTC instead |
|
COL-545 |
In Prysm for web, annotations that originate or end outside of the asset break mirroring, and web user can no longer annotate |
Workaround: Keep annotations within the bounds of the sketchboard |
15 issues
Limitations
|
Ticket # |
Summary |
Release Notes |
|---|---|---|
| TRI-927 | When using Remote Desktop live source, when the RDP source is deselected, the video stops playing but the audio continues | Note: Select the RDP asset to restart the video |
| TRI-925 | An invalid IDP configuration, along with Enforce SSO-ON, prevents sign in for all users including OrgAdmin | Note: Create at least one user with the AutoConvert Restricted setting so they can sign in even with an incorrect IdP configuration. |
|
TRI-836 |
In a Standard Browser, Microsoft Silverlight content is not shown (Observed on both win8.1 and win10) |
Note: Prysm browsers do not support all web animations and videos. For a more robust browsing experience, try using a Co-browser. |
|
TRI-800 |
Co-Browsing Session Sync doesn't work as expected for Box.com |
Note: Some web sites clear their cookies when you open a browser. For these web sites, you will need to enter your sign in information again when you open a new Co-browser. |
|
TRI-770 |
WSS: Airplay Mirroring from native apps like Quicktime or Photos does not display (MacBook) |
Note: Use the device airplay option from the control panel of your Apple device. |
5 issues